Introduction
Welcome to Chipshake IT Close Corporation (“Chipshake”, “we”, “us”, or “our”). These Terms and Conditions govern your use of our website and any services or products offered through it. By accessing our site or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use this website.
Products and Services
Chipshake offers various IT-related services and products. The specifications, availability, and pricing of products or services are subject to change at any time without prior notice. All sales are subject to our acceptance and the availability of stock.
Warranties and Repairs
Manufacturer Warranty:
All products sold by Chipshake are subject to the original manufacturer’s warranty. The terms and coverage of such warranties are as provided by the respective manufacturer. Chipshake does not extend or modify these warranties.
Repair Work:
All repair services are provided without warranty. While we take utmost care to ensure quality workmanship, Chipshake will not be liable for any direct or consequential damage resulting from repairs, including issues due to prior damage or hidden faults.
Privacy and Data Protection
We are committed to safeguarding your personal information. Our processing of data complies with the Protection of Personal Information Act (POPIA). Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data.
By using our site or services, you consent to the collection and processing of your personal data in line with our Privacy Policy.
Intellectual Property
All content, trademarks, logos, text, graphics, and other materials on this website are the property of Chipshake or its content suppliers and are protected under applicable intellectual property laws. You may not reproduce, distribute, or exploit any part of this website without prior written permission from us.
Limitation of Liability
Chipshake will not be liable for any damages arising from the use or inability to use our services, including but not limited to direct, indirect, incidental, or consequential damages. Use of our services is at your sole risk.
Links to Third-Party Sites
Our website may contain links to third-party websites. Chipshake is not responsible for the content or privacy practices of these external sites. Use of such sites is subject to their own terms and conditions.
Access to Information (PAIA)
As per the Promotion of Access to Information Act (PAIA), individuals may request access to certain records. Please refer to our PAIA Manual for more information on how to submit a request and the process involved.
Changes to Terms
Chipshake reserves the right to modify these Terms and Conditions at any time. Continued use of the website or our services following such changes constitutes your acceptance of the revised terms.
Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes arising will be resolved in accordance with South African law.
Return Policy and Warranty
1. Scope of Returns
We only accept returns for products that are faulty or defective and fall under either:
- The Consumer Protection Act (CPA), or
- The manufacturer’s warranty
We do not accept returns for change of mind or incorrect purchases.
2. Consumer Protection Act (CPA) – 6 Month Protection
In terms of the Consumer Protection Act of South Africa, customers may return goods within 6 months of delivery only if the product has an inherent defect.
An inherent defect is a fault that:
- Existed at the time of sale, or
- Is the result of defective materials, workmanship, or design under normal use
If a product is confirmed to have an inherent defect, the customer is entitled to choose between:
- Repair, or
- Replacement, or
- Refund
as provided for under the CPA.
3. Exclusions – What Is NOT Covered
The CPA and manufacturer warranties do not cover damage caused after delivery, including but not limited to:
- Accidental or physical damage (drops, cracks, impact)
- Misuse, abuse, or negligence
- Liquid or moisture damage
- Power surges or incorrect power sources
- Forced, bent, or broken ports, cables, or connectors
- Unauthorised repairs or modifications
- Failure to follow manufacturer instructions
- Normal wear and tear
Damage caused by any of the above is not considered an inherent defect, even if it occurs within 6 months of purchase.
4. Inspection & Assessment
All returns and warranty claims are subject to inspection and testing by us or an authorised service centre.
We reserve the right to:
- Request photos or videos
- Physically inspect the product
- Refer the product to the manufacturer or service centre for assessment
If inspection confirms that the issue is customer-caused damage, the claim will be rejected and no CPA remedy will apply.
5. Manufacturer Warranty (After 6 Months)
After the 6-month CPA period:
- All claims are handled strictly under the manufacturer’s warranty
- Warranty outcomes (repair, replacement, or refund) are determined by the manufacturer
- Manufacturer warranty terms and exclusions apply
6. Shipping & Handling Costs
- All return shipping costs are the responsibility of the customer
- This applies to inspections, warranty claims, and rejected claims
- Original delivery fees are non-refundable
- Return shipping back to the customer will be at the customer’s expense.
7. Return Process
To submit a return or warranty claim:
- Contact us within 7 days of discovering the fault
- Provide:
- Proof of purchase
- Description of the issue
- Photos or videos where applicable
- Await approval before sending the product back
Returns sent without prior approval may be refused.
8. Final Notes
- All assessments are final and based on inspection results
- Processing times depend on manufacturers or service centres
- We reserve the right to refuse any return that does not meet the conditions above
Contact Information
If you have any questions regarding these Terms and Conditions, please contact us: